Returns & Exchanges
At 1 Hair Stop, we want you to love your new look, which is why we offer a seamless returns and exchange process within 7 days of delivery for unused products. Please ensure the hygiene seals remain intact and the hair extensions have not been worn or altered to qualify for a refund.
Initiate a Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return or exchange.
Quality Inspection
Package the extensions in their original packaging; our team will review your request and provide a shipping label once the return is pre-approved.
Ship the Product
Securely seal your package and drop it off at the designated courier point, ensuring the product is protected to prevent damage during transit.
Refund or Exchange Processing
Once our warehouse receives and inspects the hair for hygiene compliance, we will process your refund to the original payment method or ship your new exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing