Frequently Asked Questions
Everything you need to know about your hair journey.
Are your hair extensions made from 100% human hair?
Yes, all 1 Hair Stop products are crafted from 100% ethically sourced Remy human hair, ensuring a natural look and long-lasting quality.
How do I choose the right shade for my hair?
We recommend matching the color to the ends of your hair rather than the roots. You can also send us a photo in natural light for a free personalized color match.
Can I use heat styling tools on the extensions?
Absolutely. Since our extensions are real human hair, you can curl, straighten, and blow-dry them. We recommend using a heat protectant spray to maintain hair health.
What is your return and exchange policy?
We offer a 7-day return and exchange policy, provided the security seal is intact and the hair has not been worn or altered.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-12 business days depending on the destination.
How long do the extensions typically last?
With proper care and maintenance, our clip-ins can last 12+ months, while semi-permanent methods like tapes or wefts typically last 6-9 months.